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Service & Warranty

Primacoustic Limited Warranty

Please inspect products immediately after receiving your purchase. Primacoustic acoustic products are guaranteed to be free of manufacturing defects for a period of 3 years after purchase. In the unlikely event that a defect is uncovered, please call 604-942-1001 to obtain an RA number (Return Authorization number) from Primacoustic before the 3 years warranty period expires. Once you have obtained an RA number return the product, freight prepaid, within fifteen (15) days after the date the RA number is issued.

Please return the product in the original packaging (or another, affording an equal degree of protection) with all of the following:

  • 1. RA number clearly marked on the returned package
  • 2. A receipt or bill of sale showing proof of purchase from an authorized seller
  • 3. A note describing the defect. Please include your name, address, telephone number and the applicable RA number in the note.

You are solely responsible for all shipping and insurance costs for returning the product to Primacoustic, and you will not be reimbursed or compensated for any loss or damage incurred during return shipping.

Primacoustic will at its sole discretion repair or replace the product. Should the product no longer be available, Primacoustic reserves the right to exchange this with a product of similar performance and value. Due to different dye lots, Primacoustic cannot guarantee exact color match. This Warranty shall solely extend to the original owner and is limited to manufacturing defects and excludes damage due to improper installation, freight handling, wear and tear, abuse, misuse, misapplication, color fading or deterioration due to prolonged exposure to ultra violet light, smoke, humidity or other environmental factors. It is understood that the use and suitability of the product is entirely the responsibility of the buyer or specifying engineer and as such, these parties agree to hold Primacoustic, or its associated company, and/or officers, harmless from any responsibility whatsoever other than what is clearly outlined in this warranty.

Recoil Limited Warranty

Primacoustic Recoil Limited Warranty includes all of the items above in the Primacoustic Limited Warranty and the following:

To minimize color fading of the foam due to exposure to oxygen and ultra violate light, carbon is employed during the coloring process. This does not guarantee the color fastness of the foam component and you should expect the appearance to change over time. Color fastness is not covered under the Primacoustic Warranty.

This warranty does not cover damage to furniture or equipment caused by contact with or destabilization of the foam component. Care should be taken when placing the product on finished wood surfaces or other surfaces to ensure there will not be a chemical interaction between the surface finish and the foam component.

The foam component is manufactured to meet the California C-117 specification for fire safety, however, no claims are made and the suitability of the product is the sole responsibility of the user, installer or specifying engineer. Use, application or miss-application is entirely the responsibility of the user. Proper care must be taken to ensure the Recoil Stabilizer is placed on a solid surface and frequent checks are to be performed by the user to insure the Recoil Stabilizer and the loudspeaker are safely mounted and have not shifted due to vibration or mishandling. Primacoustic, associated companies, directors, employees and agents are not responsible for improper or unauthorized use, for damages either consequential or inconsequential, or any other form of liability whatsoever.

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