Primacoustic Limited Warranty


Please inspect products immediately after receiving your purchase. Primacoustic acoustic products are guaranteed to be free of manufacturing defects for a period of 3 years after purchase. In the unlikely event that a defect is uncovered, please call 604-942-1001 to obtain an RA number (Return Authorization number) from Primacoustic before the 3 years warranty period expires. Once you have obtained an RA number return the product, freight prepaid, within fifteen (15) days after the date the RA number is issued.

Please return the product in the original packaging (or another, affording an equal degree of protection) with all of the following:

  • 1. RA number clearly marked on the returned package
  • 2. A receipt or bill of sale showing proof of purchase from an authorized seller
  • 3. A note describing the defect. Please include your name, address, telephone number and the applicable RA number in the note.


You are solely responsible for all shipping and insurance costs for returning the product to Primacoustic, and you will not be reimbursed or compensated for any loss or damage incurred during return shipping.

Primacoustic will at its sole discretion repair or replace the product. Should the product no longer be available, Primacoustic reserves the right to exchange this with a product of similar performance and value. Due to different dye lots, Primacoustic cannot guarantee exact color match. This Warranty shall solely extend to the original owner and is limited to manufacturing defects and excludes damage due to improper installation, freight handling, wear and tear, abuse, misuse, misapplication, color fading or deterioration due to prolonged exposure to ultra violet light, smoke, humidity or other environmental factors. It is understood that the use and suitability of the product is entirely the responsibility of the buyer or specifying engineer and as such, these parties agree to hold Primacoustic, or its associated company, and/or officers, harmless from any responsibility whatsoever other than what is clearly outlined in this warranty.