The problem with noisy ticket offices

Due to ever increasing security, it is now ‘normal’ that ticket offices are enclosed behind bullet-proof glass. Once enclosed, communication is then performed using a glass-mounted microphone, speaker intercom or a minute gap in the window. To suggest the communication is anything better than difficult would be a compliment. The problems in these environments are many: inside the ticket booth, hard reflective surfaces such as the glass, countertop, gypsum walls and cabinetry all reflect energy from voices and speakers in every direction, interfering with the speech inside. On the outside of the glass, typical bus, train and bank lobbies tend to be cavernous spaces that are adorned with the same hard reflective surfaces plus concrete or tiled floors. The echo and subsequent reverberation permeates throughout. Unlike human hearing that is able to discern between important information and noise, the microphone merely flattens out the sounds on both sides of the glass, reducing ‘signal to noise’ and severely compromising intelligibility. The customer yells to overcome the lobby noise, the microphone distorts and the problem elevates to yet another level of frustration.

How can Primacoustic help you?

Treating any available wall surfaces inside the glass using 2” thick Broadway™ acoustic panels provides immediate relief. The thicker 2” panels will absorb energy in the voice range and also eliminate lower frequencies generated by the standing waves inside the room itself.  For the lobby, applying between 12% to 18% wall surface coverage will significantly decrease the reverberation, lowering the perceived sound pressure level and resulting yelling as customers try to speak above the noise. Broadway panels are easily mounted to the wall surfaces using Impalers™. If wall space or vandalism is a concern, Saturna™ baffles or Cloud Paintables™ may be suspended from the ceiling using adjustable SlipNot™ aircraft wires. Once in place, passengers will enjoy a more intimate and comfortable environment. For the employees, the lower noise level and improved communication will immediately reduce stress, headaches from long hours of exposure and they will be less tired at the end of their shifts. This will result in less errors and a greater job satisfaction.

Executive Summary

  • Improves intercom system intelligibility and communication
  • Reduces stress problems and errors due to miscommunication
  • Increases efficiency, lowers customer wait times and frustration
  • Decreases exposure to noise which could lead to health problems
  • Signifies to staff that management cares for employee welfare