The problem with noisy call centers

There is no place on earth that is noisier and more hectic than a telephone call center. Hundreds of operators lined up in cubicles attempting to speak with clients – all at the same time – their voices echoing off the walls, floor, ceiling and desks creating what only can be described as a cacophony at the grandest scale. The excessive noise and prevalent reverberant field make it difficult to communicate with clients and almost impossible to receive instructions from superiors without spilling everywhere. To compensate for the room noise, voices are raised and the problem exacerbates. After a few hours, efficiency begins to decline and at the end of a long day employees are exhausted, frustrated and eventually quit due to elevated stress caused by the inhospitable environment. Containing the noise adds another challenge as adjoining meeting rooms or administrative offices are subjected to spill from the noise traveling through the customary T-Bar ceiling into the plenum and offices next door. This not only causes disruption, it also limits privacy when discussing sensitive matters.

How can Primacoustic help you?

Reducing the noise inside the call center is easily done by treating 15% to 25% the available wall surface with 1″ thick Broadway™ acoustic panels. These high-performance panels are made from high-density glass wool and are highly effective at absorbing sound in the voice range.  They come in a variety of shapes and sizes to create a modern architectural look to the room. Broadway Paintables™ may be spray-painted for added pizazz or you can transfer a digital image onto the panel surface to add your favorite photo or corporate logo.  Mounting with Impalers™ is as easy as putting up a picture. In rooms with high ceilings, Paintable Clouds™ may be suspended above noisy areas to help confine the problem. Should noise traveling into adjacent offices need to be controlled, Primacoustic ThunderTiles™ offer an immediate remedy. These combine the same high-density glass wool for best absorption with a heavy gypsum backing board to block sound. ThunderTiles are easily retrofitted into an existing T-Bar system without the need for special tools. Once installed, Broadway panels will immediately reduce the excess reverberation and create a much more comfortable space. This will reduce workplace stress, improve communication between clients and staff, and reduce absenteeism due to excessive exposure to loud noise.  

Executive Summary

  • Less ambient noise, improves intelligibility and communication
  • Employees are less tired and more productive when at work
  • A more comfortable working environment reduces turn-over
  • Panels may be used to confine or even contain noise
  • Improves privacy and safeguards sensitive information